Supporting the NHS Electronic Patient Record (EPR) rollout
Graphic Signs partnered with University Hospitals Coventry and Warwickshire NHS Trust to support the rollout of its new Electronic Patient Record (EPR) system. As part of a national NHS digital transformation programme, the project required clear, large-scale communication across multiple hospital sites to ensure staff, patients, and visitors were fully informed before, during, and after implementation.
Divisions involved
Client overview
University Hospitals Coventry and Warwickshire NHS Trust (UHCW) manages major hospital sites serving communities across Coventry and Warwickshire. The Trust delivers acute and specialist healthcare services and is committed to improving patient care through innovation and digital transformation.
Key goals
Project brief
The introduction of the new EPR system marked the largest transformation in patient record management in NHS history. As part of a nationwide initiative to ensure all NHS Trusts adopt electronic records by 2026, UHCW was tasked with implementing its own site-specific communication strategy aligned with the national campaign.
Graphic Signs supported the Trust across its Coventry, Nuneaton, and Rugby hospital sites, forming part of a wider change management communications programme. The project required temporary event signage that could evolve through different phases of the rollout — from pre-launch awareness to live transition support and post-implementation guidance.
Signage had to reach high-footfall areas including car parks, receptions, waiting areas, and staff-only spaces, ensuring visibility for multiple audiences.
Key objectives
Solutions
Material selection
Suitable materials were selected to maximise visual impact while ensuring the signage performed effectively within each environment.
High-visibility campaign signage
Temporary campaign signage was produced to deliver clear, engaging messaging across key areas of the site.
Strategic installation
Signage was installed across high-traffic internal and external areas to maximise visibility and reach.
Audience-focused messaging
Messaging was tailored to different audiences, including staff training prompts and clear guidance for patients.
Ongoing optimisation
Signage placement was reviewed throughout the campaign to maintain visibility, relevance and overall effectiveness.
Visual showcase / Deliverables
Implementation
- Not included in this project
Plan
We map out your project scope, nail down the tech specs, and chart the path from concept to completion – on time, on spec, no excuses. - Not included in this project
Design
We create the visuals and technical blueprints, making sure every detail works with your brand and works beautifully in the real world. - Not included in this project
Deliver
We build it, ship it, and roll it out – with experienced hands who care about getting it right and keeping disruption to a minimum. - Not included in this project
Install
We bring our experienced fitters on-site to set everything up precisely, making sure it all works flawlessly and looks exactly as it should. - Not included in this project
Upgrade
We refresh your existing setup, extending its life and keeping it current as your brand evolves and technology moves on.
Key learnings
- Signage is part of change management: Clear, visible messaging helps people understand what is changing and what they need to do.
- Plan communications around the audience: Staff, patients and visitors require different information, language and levels of detail.
- Placement matters: Positioning messages in high-traffic areas ensures critical information reaches people at the right point in their journey.
- Keep signage flexible: Campaign messaging should be easy to update as the implementation progresses and new communication requirements emerge.