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University Hospitals Coventry and Warwickshire NHS Trust

Creating an Engaging Patient Involvement Hub

Transforming hospital spaces with impactful, brand-compliant wayfinding and environmental graphics.

For over 15 years, Graphic Signs has partnered with University Hospitals Coventry and Warwickshire NHS Trust (UHCW) to deliver high-quality wayfinding and signage solutions. Most recently, the Trust sought to develop a vibrant ‘Patient Involvement Hub’ within University Hospital, designed to capture attention, encourage public engagement, and gather meaningful feedback on the patient experience.

UHCW wall graphics (6)
Plan
Design
Deliver
Install
Upgrade
reception uhcw
uhcw entryway
hallway uhcw

Client overview

uhcw blue logo
Healthcare / NHS
Coventry, UK

University Hospitals Coventry and Warwickshire NHS Trust is one of the UK’s leading NHS Trusts, providing acute and specialist services to the local community and beyond.

Key goals

Create a dedicated Patient Involvement Hub within the hospital
Capture public attention in a busy healthcare environment
Encourage patients and visitors to share feedback
Maintain full compliance with NHS brand guidelines
Ensure durability and suitability for high-traffic areas
UHCW wall graphics (1)
Coventry, UK

Project brief

Working in collaboration with the UHCW NHS Director of Quality, Graphic Signs developed a series of bold, highly visual wall graphics to define and enhance the new Patient Involvement Hub. The design approach balanced creativity and vibrancy with strict adherence to NHS brand standards.

The wall displays were produced using fire-rated, anti-scuff, washable wall coverings, specifically selected to withstand the demands of a busy public hospital environment while maintaining a high-quality finish.

Key objectives

  • Design eye-catching graphics that stand out in a clinical setting
  • Align visuals with NHS branding requirements
  • Use materials appropriate for high-traffic healthcare spaces
  • Deliver a welcoming and engaging environment for patients and visitors
  • Solutions

    Concept development

    Working with the NHS leadership team and other stakeholders, Graphic Signs was able to manage the project from the start to ensure the space was meeting the needs of patients and visitors.

    Health & Safety compliance

    Materials were chosen for their compliance for fire-rating and safety. They needed to be hard wearing, anti-scuff, washable for the wall coverings to last.

    Stand-out wall graphics

    Custom-designed, brand-compliant wall graphics were designed for the specific needs of the project.

    Professional installation

    The install team worked within a live hospital environment, ensuring minimal disruption, while also remaining professional and respectful.

    Visual showcase / Deliverables

    Results

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    positive client feedback on design and finish

    Implementation

    • Included in this project

      Plan

      Working with the NHS leadership team, we ensured branding and safety compliance throughout the project.

    • Included in this project

      Design

      Our design team was tasked with the challenge of creating eye-catching graphics that would stand out in a clinical setting.

    • Included in this project

      Deliver

      The choice of materials was key to the project due to high-traffic healthcare spaces. Our expert print team took great care during production to meet the highest standards.

    • Included in this project

      Install

      Our installation team was able to remain professional and respectful while working within a live hospital environment, ensuring minimal disruption.

    • Included in this project

      Upgrade

      Due to the project success, Graphic Signs was asked to replicate the solution across additional hospital areas.

    Hospital Wayfinding (1)

    Key learnings

    • Successful launch of a dedicated Patient Involvement Hub

    • Positive client feedback on design and finish

    • Follow-on commissions to install the solution in other areas of the hospital complex

    • Long-term partnership strengthened through continued collaboration

    Healthcare environments require a careful balance between creativity, compliance, and durability. By combining bold visual design with NHS brand alignment and high-performance materials, Graphic Arts Sign & Display delivered a solution that not only enhanced the physical space but also supported patient engagement objectives. Strong collaboration with stakeholders was key to ensuring both functional and visual success.

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