Policies
We want you to feel confident when using our services. The policies below explain how we handle your data, process orders, manage returns, and meet our legal obligations. They’re here to help you understand what you can expect from us and what we ask of you.
Terms and Conditions
Graphic Arts Group: Terms and Conditions
Conditions of Sale: Graphic Arts (Coventry) Ltd t/a Graphic Arts Group.
1. General
In these terms and conditions, the seller shall be Graphic Arts (Coventry) Ltd, and the buyer shall be the person who buys or agrees to buy goods or services from the seller.
These terms and conditions apply in preference to and supersede any terms and conditions referred to, offered or relied on by the buyer whether in negotiation or at any step in the dealings between the seller and buyer with reference to the goods or services to which this contract relates. Without prejudice to the generality of the foregoing, the seller will not be bound by any standard or printed terms furnished by the buyer in any of its documents, unless the buyer specifically states in writing separately from such terms that he intends such terms to apply, and the seller acknowledges such notification in writing.
2. Variation
Neither the buyer not the seller shall be bound by any variation waiver or addition to these conditions except as agreed by both parties in writing and signed on their behalf.
3. Price
a) Unless otherwise agreed in writing, prices are quoted exclusive of Value Added Tax, delivery charges and duties that may apply for export.
b) All quotations and estimates issued by the seller on order forms or elsewhere are, unless otherwise stated, based on the current cost of the goods and services and are subject to amendment before acceptance to meet any rise in such costs.
c) Any variation to prices quoted as a result of government taxes and levies will be for the buyer’s account.
4. Payment
a) Payment for goods and services shall be made according to the terms agreed when the order is placed. Where the buyer has a credit account, payment shall be made by the 28th of the month following date of invoice.
b) If payment of the price or any part is not made by the due date the seller shall be entitled to: (i) charge interest on the outstanding amount at the rate of 2% per month calculated on a daily accruing basis; (ii) require payment in advance of delivery of undelivered goods or services;
(iii) refuse to make delivery of any undelivered goods or services whether ordered under the contract or not and without incurring any liability whatever to the buyer for non-delivery or any delay in delivery; (iv) terminate the contract.
5. Liability
a) Any advice, information and opinion given by the seller (whether partner, employee or agent) as to the suitability of the goods offered is provided without legal responsibility. Any recommendations made by the seller are made in good faith, but it is for the buyer to satisfy themselves of the suitability of the goods for the particular purpose and they shall be deemed to have done so.
b) The maximum liability of the seller under these terms and conditions shall be the contract price of the goods or services.
c) In no event shall the seller be liable for incidental or consequential loss or any loss of business profit.
6. Risk
The risk in the goods shall pass to the buyer upon delivery to the buyer’s premises or any other agreed delivery address. Where the contract includes installation services to be carried out by the seller, risk shall pass to the buyer upon completion of the installation works, or where installation is delayed due to any act, omission or instruction of the buyer, at the time the goods are made available for installation.
7. Acceptance of Installation Works
The buyer shall inspect the installation promptly upon completion and notify the seller of any defects within 7 days. In the absence of such notification, the installation shall be deemed accepted and completed to the buyer’s satisfaction.
8. Installed Goods, Maintenance and Ongoing Responsibility
Upon completion of the installation works, responsibility and liability for the installed goods shall transfer to the buyer. The buyer shall thereafter be solely responsible for the inspection, maintenance, repair and safe use of the installed goods.
The buyer shall ensure that all installed goods are subject to appropriate periodic inspections and maintenance, taking into account the nature, location and use of the goods, to ensure that they remain safe, secure, fit for purpose and compliant with all applicable laws, regulations and health and safety requirements.
The seller shall have no liability for any loss, damage, injury, defect or failure arising from the buyer’s failure to properly inspect, maintain, repair or otherwise care for the installed goods following completion of the installation works, except where such liability cannot be excluded by law.
9. Warranty
The seller warrants that the goods supplied and any installation works carried out by the seller shall be free from defects in materials and workmanship for a period of twelve (12) months from the date of completion of installation, or where no installation is included, from the date of delivery.
If, within the warranty period, the buyer notifies the seller in writing of any defect arising solely from faulty materials or workmanship, the seller shall, at its sole discretion, repair, replace or rectify the defective goods or workmanship at no additional cost to the buyer.
This warranty does not apply to:
a) fair wear and tear;
b) damage resulting from misuse, abuse, vandalism, negligence, accident or unauthorised alteration or repair;
c) damage caused by improper cleaning, maintenance, inspection or use;
d) defects arising from design, specification, artwork, materials or instructions supplied by the buyer;
The buyer shall provide the seller with reasonable access to inspect any alleged defect before any remedial action is undertaken. Except as expressly set out in this clause, the seller gives no other warranty, express or implied, regarding the goods or services supplied
10. Time
The seller undertakes to use their best endeavours to despatch the goods (or deliver any services) on the promised delivery date (if any) but does not guarantee to do so. Time shall not be of the essence of the contract unless expressly so stipulated in writing and agreed by the seller. The buyer shall not refuse to take delivery of the goods when they are ready for despatch.
11. Title
a) Title to the goods supplied shall not pass to the buyer until the seller has received payment in full for the goods and all other goods supplied to the buyer.
b) Until payment has been made to the seller, the buyer agrees to hold the goods as bailee of the seller.
12. Force Majeure
If delivery is delayed by strikes, lockouts, fire, accidents, defective materials, delays in receipt of raw materials or bought-in goods or components or by any other cause beyond the reasonable control of the seller, a reasonable extension of time for delivery shall be granted.
13. Cancellations
The seller reserves the right to refuse cancellation of any order particularly (but not thereby limiting the generality of the seller’s rights) in the case of goods ready for despatch, in transit or in the process of manufacture.
14. Returns
The seller is not obliged to accept return of goods for credit where they have been correctly supplied. Where the seller voluntarily accepts a return a 20% handling charge may be applied. Goods specially produced for the buyer cannot be returned for credit.
15. Printed Matter
a) The seller reserves the right to refuse a job on sight of the artwork due to the nature of the print. Where proofs are supplied to the buyer for approval, no liability shall be accepted for any error not corrected by the buyer.
b) Quotations are conditional on margins of 10% being allowed for overs or shortage, the same to be charged accordingly.
c) Payment of origination charges does not give entitlement to the property to which the charge relates. Origination charges are a nonreturnable payment.
d) Artwork, design visuals and preliminary work done at the buyer’s request are chargeable and constitute a non-returnable payment.
16. Customer’s Property
The buyer’s property and all property supplied to the seller by or on behalf of the buyer will be held, worked on, and carried at the buyer’s risk.
17. Law
English law shall be the proper law of the contract, and the contract shall be deemed to have been made in England.
Privacy Notice
Graphic Arts Group: Trustworthy and Transparent Data Handling
This policy applies to all Graphic Arts Group divisional websites and brands, including Graphic Arts, Graphic Signs, Merit Display, and Providoré, wherever this policy is published or linked to. References to “we”, “us”, or “our” throughout this policy refer to Graphic Arts (Coventry) Ltd. and its trading divisions collectively, regardless of which divisional website you are visiting.
The Graphic Arts Group is committed to protecting the privacy and security of your personal data. This policy explains how we collect, use, and protect your information, in line with the UK General Data Protection Regulation (UK GDPR), upholding our commitment to being a reliable partner and putting the Customer First.
1. Who We Are (Data Controller) – The data controller is Graphic Arts Group Ltd., which operates the following divisional brands and websites: Graphic Arts, Graphic Signs, Merit Display, and Providoré. This single policy governs data processing across all these websites; you do not need to consult separate policies per division.
2. Data We Collect and Why – As a B2B service provider, we primarily collect professional and operational data necessary for the performance of our contracts.
Data Type – Identity Data (Name, job title, company name)
Purpose of Collection – To communicate with you regarding quotes and service provision.
Lawful Basis for Processing (UK GDPR) – Legitimate Interest (Managing the B2B relationship)
Retention Period – Retained for the duration of the business relationship plus two years.
Data Type – Contact Data
Purpose of Collection – To fulfil our contractual obligations, manage delivery, and invoicing.
Lawful Basis for Processing (UK GDPR) – Performance of a Contract.
Retention Period – Retained for the duration of the business relationship plus two years.
Data Type – Technical Data (IP address, browser type, geographical location)
Purpose of Collection – To maintain and secure our websites, and to diagnose technical issues.
Lawful Basis for Processing (UK GDPR) – Legitimate Interest (Ensuring the security and functionality of our systems).
Retention Period – Retained for 12 months.
Data Type – Financial Data (Payment history, invoicing details)
Purpose of Collection – For processing payments and managing our financial accounts.
Lawful Basis for Processing (UK GDPR) – Legal Obligation and Performance of a Contract.
Retention Period – Retained for six years (HMRC requirement).
3. Data Sharing and Security – We will only share your personal data when legally required, or when necessary to fulfil our contract with you (e.g., sharing delivery details with a trusted logistics partner).
We do not sell your personal data to third parties for marketing purposes.
We use appropriate technical and organisational measures, including encryption, to protect your data against accidental loss, unauthorised access, or disclosure.
For details of the cookies and similar technologies we use, please see our separate Cookie Policy.
4. International Transfers – We primarily store and process data within the UK. Where we use third-party service providers (such as cloud hosted software platforms) that may process data outside the UK, we ensure appropriate safeguards are in place, such as the UK’s international data transfer agreements or adequacy regulations.
5. Data Protection Officer – We are not required to appoint a Data Protection Officer under UK GDPR. Any questions regarding data protection should be directed to our Data Protection Lead (see Section 8).
6. Your Rights Under UK GDPR – You have several rights regarding your personal data, including the right to:
• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your data (the ‘right to be forgotten’) where there is no legal reason for us to continue processing it.
• Restriction: Request that we limit how we use your data in certain circumstances.
• Portability: Request a copy of your data in a structured, machine-readable format to transfer to another provider.
• Object to Processing: Object to processing based on our legitimate interests or for direct marketing.
To exercise any of these rights, please contact the Data Protection Lead using the details below.
7. Complaints – If you have concerns about how we handle your personal data, you can contact our Data Protection Lead in the first instance. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator: ico.org.uk, helpline 0303 123 1113.
8. Contact Information – If you have any questions about this notice or our data practices, please contact: Data Protection Lead, stuart.jenkin@graphicartsgroup.co.uk | 024 7667 34155 | Graphic Arts Group, Welcome House, Falkland Close, Coventry, CV4 8AU
Cookie Policy
Effective Date – Monday 10 August 2026
Company Name – Graphic Arts (Coventry) Ltd
Website – graphicartsgroup.co.uk and associated group sites
Contact Email – hello@graphicartsgroup.co.uk
Company Address – Welcome House, Falkland Close, Coventry, CV4 8AU
At Graphic Arts Group (“we,” “us,” or “our”), we use cookies and similar technologies on our website to help it function properly, understand how visitors use it, and support our marketing. This Cookie Policy explains what cookies we use, why, and how you can manage your preferences, in line with UK GDPR and the Privacy and Electronic Communications Regulations (PECR).
1. What Are Cookies – Cookies are small text files placed on your device when you visit our website. They help us recognise your browser, remember your preferences, and understand how the site is used.
2. Cookies We Use
Tool – Google Analytics 4 (via Google Tag Manager)
Purpose – Measures site traffic, page views, and key actions (e.g. quote requests, add to basket, purchases)
Category – Analytics
Tool – Google Ads
Purpose – Tracks conversions and enables retargeting/remarketing through Google Ads campaigns
Category – Advertising
Tool – Microsoft Ads (Bing) Pixel
Purpose – Tracks conversions and enables retargeting on Bing/Microsoft properties
Category – Advertising
Tool – LinkedIn Insight Tag
Purpose – Tracks conversions and enables ad targeting/retargeting on LinkedIn
Category – Advertising
Tool – Cookie Consent Management Platform (CMP)
Purpose – Records and stores your cookie preferences
Category – Strictly Necessary
Analytics and advertising cookies are only set with your consent. Strictly necessary cookies (such as the CMP itself) are required for the site to function and don’t need consent.
3. Purpose and Legal Basis
Data Type – Analytics data (GA4)
Purpose – Understand site usage and improve the website
Legal Basis – Consent
Data Type – Advertising cookies (Google Ads, Microsoft Ads, LinkedIn)
Purpose – Show relevant ads and measure ad performance
Legal Basis – Consent
Data Type – Consent preference records
Purpose – Remember your cookie choices
Legal Basis – Strictly necessary
Cookies are used to optimise the site’s performance and deliver more relevant advertising. Non-essential cookies are only active once you’ve given consent.
4. Data Sharing – Cookie data may be shared with the third parties listed above (Google, Microsoft, LinkedIn) for the purposes of analytics and advertising. These providers may process data outside the UK/EEA, including in the United States, under appropriate safeguards such as Standard Contractual Clauses or equivalent frameworks.
5. Data Retention – Cookie and consent data is retained only as long as necessary for the purposes above, or until you withdraw consent, whichever is sooner.
6. Your Rights and Choices – You can accept, reject, or customise cookies when you first visit the site via the consent banner, and change your preferences at any time by clicking “Manage Cookie Settings” in the site footer. Withdrawing consent won’t affect the lawfulness of any processing carried out before you withdrew it.
Under UK GDPR, you also have the right to access, correct, or request deletion of your personal data, and to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk / Tel: +44 303 123 1113.
7. Contact Us – If you have questions about this Cookie Policy, please contact us at hello@graphicartsgroup.co.uk
Corporate Social Responsibility (CSR) and Sustainability Policy
Corporate Social Responsibility (CSR) and Sustainability Policy
Graphic Arts Group: Technical Excellence with Social Responsibility
As the Graphic Arts Group, we believe that achieving technical excellence must go hand-in-hand with our social and environmental responsibilities. Our CSR policy is integrated across our divisions – Graphic Arts, Graphic Signs, Merit Displays, and Providoré – and reflects our core value to be a reliable partner to our staff, clients, and the wider community.
1. Our Commitment to Our People
We are committed to creating a safe, inclusive, and rewarding workplace, ensuring that we are an employer of choice in the industry.
- Fair Employment: We provide fair wages, clear working contracts, and follow all employment laws regarding working hours, holidays, and benefits.
- Health and Safety: We maintain stringent health and safety standards across all our manufacturing and office locations to provide a safe and healthy working environment for all employees and visitors.
- Diversity and Inclusion: We promote a culture of respect and zero tolerance for discrimination, harassment, or bullying based on gender, race, religion, disability, or any other characteristic.
- Training and Development: We invest in our employees’ skills, reflecting our commitment to technical expertise, ensuring they have the tools and knowledge to consistently deliver quality solutions.
2. Our Commitment to the Planet
We recognise the environmental impact of print, signage, and merchandise manufacturing. We are committed to minimising our ecological footprint by constantly seeking sustainable alternatives, reflecting our We Find Solutions attitude.
- Waste Reduction: We implement robust recycling programmes in our production facilities, focusing on diverting waste from landfill and reducing material consumption through process optimisation.
- Sustainable Materials: We prioritise the use of sustainable, recycled, or responsibly sourced materials (e.g., FSC certified paper, recycled display materials, ethical merchandise) wherever technically feasible for our clients’ projects.
- Energy Efficiency: We actively seek to reduce energy consumption in our facilities and logistics operations, using efficient technology and promoting responsible energy use among staff.
3. Our Commitment to the Community
We aim to make a positive impact on the communities where we operate.
- Local Engagement: We support local charities and community initiatives through corporate giving, matched employee donations, and providing time for volunteering.
- Ethical Sourcing: We maintain a responsible and ethical supply chain, working with suppliers who adhere to similar high standards for labour, ethics, and environmental performance.
4. Governance and Accountability
Our CSR performance is regularly reviewed by our senior leadership team to ensure continuous improvement and full compliance with relevant UK legislation. We are committed to open communication and transparency regarding our CSR targets and achievements.
Environmental Policy Statement
Environmental Policy Statement
Graphic Arts Group: Technical Excellence in Sustainable Production
The Graphic Arts Group is committed to minimising the environmental impact of its operations across all divisions: Graphic Arts, Graphic Signs, Merit Displays, and Providoré. Our policy is to lead the market by applying our technical expertise and problem-solving attitude to implement effective environmental management and achieve continuous improvement.
1. Our Principles and Commitment
We are dedicated to preventing pollution and complying with all relevant environmental legislation, regulations, and authorised codes of practice in the UK.
- Continuous Improvement: We maintain an Environmental Management System (EMS) designed to set and review measurable environmental objectives and targets, driving sustained performance enhancement.
- Life Cycle Thinking: We consider the environmental impact of our products and services throughout their entire life cycle, from raw material sourcing and procurement to manufacturing, use, and end-of-life disposal.
- Stakeholder Engagement: We actively promote environmental responsibility among our employees, clients, and suppliers, fostering a culture of shared stewardship.
2. Key Environmental Objectives
Our strategic objectives focus on the most material areas of our operations:
2.1 Materials and Waste Management
We prioritise the reduction, reuse, and recycling of materials used in print, display, and merchandise production.
- Waste Minimisation: We strive to reduce waste to landfill to the lowest practical level by separating all recoverable waste streams (e.g., paper, plastic, metal) for high-quality recycling.
- Responsible Sourcing: We prioritise certified materials such as FSC (Forest Stewardship Council) certified paper and board, and actively seek out recycled or recyclable substrates for signage and display solutions.
2.2 Energy and Resource Efficiency
- Energy Consumption: We monitor and measure energy consumption across all our production and office sites, setting targets for reducing kilowatt-hour usage through efficient machinery deployment and behavioural change programmes.
- Water Management: We use water responsibly and seek to reduce consumption in our manufacturing processes where possible.
2.3 Emissions and Transport
- VOC Reduction: We focus on using low-VOC (Volatile Organic Compound) inks and solvents in our printing operations, moving toward water-based or UV-cured alternatives where technically viable.
- Logistics: We continually optimise our logistics and delivery fleet routes to reduce fuel consumption and associated greenhouse gas emissions.
3. Review and Communication
This Environmental Policy is communicated to all staff, made available to the public, and reviewed annually periodically by senior management to ensure its continued relevance and effectiveness.
Ethical, Anti-Bribery and Governance Policy
Ethical, Anti-Bribery and Governance Policy
Graphic Arts Group: Technical Excellence Built on Integrity
The Graphic Arts Group (the “Group”) is committed to conducting all its business activities with integrity, transparency, and fairness. Our policy reinforces our core values, particularly We Get Things Right (Quality), ensuring that our operations comply with all applicable laws and regulations, including the UK Bribery Act 2010.
1. Scope and Application
This policy applies to all employees, directors, officers, agents, contractors, and any other parties working for or on behalf of the Group, across all its divisions (Graphic Arts, Graphic Signs, Merit Displays, and Providoré).
2. Anti-Bribery and Anti-Corruption
The Group adopts a zero-tolerance approach to bribery and corruption.
- Bribery: Giving, offering, or promising any financial or other advantage to induce or reward improper performance of a function or activity is strictly prohibited.
- Facilitation Payments: Small, unofficial payments made to secure or expedite a routine or necessary action (e.g., permits or customs clearance) are illegal in the UK and are strictly prohibited, regardless of size or local custom.
- Gifts and Hospitality: The giving or receiving of gifts, hospitality, or expenses must be reasonable, proportionate, and justifiable, and must not be intended to influence business decisions. All gifts over a value of £100 (one hundred pounds sterling) must be logged and approved by a senior manager.
3. Conflicts of Interest
All employees and contractors must avoid situations where their personal interests conflict, or appear to conflict, with the interests of the Group. Any potential conflict must be immediately disclosed in writing to the relevant senior manager or department head.
4. Accurate Record Keeping
Integrity in our financial reporting is paramount. All accounting documents, transactions, and business records must accurately and fairly reflect all transactions and dispositions of Group assets. No unrecorded funds or assets shall be established or maintained.
5. Whistleblowing
The Group is committed to ensuring that employees and stakeholders can raise concerns regarding suspected unethical or unlawful behaviour without fear of reprisal.
- We maintain a confidential Whistleblowing Policy (see separate document) to protect those who report genuine concerns in good faith.
- Reports can include concerns about bribery, fraud, financial misconduct, or failure to comply with legal obligations.
6. Review and Compliance
- Due Diligence: We will perform proportionate due diligence on all third parties and business partners to ensure their commitment to ethical conduct aligns with our own.
- Training: Regular training on anti-bribery and ethical standards will be provided to all relevant staff, particularly those in high-risk areas such as procurement and sales.
- Review: The Board of Directors will review this policy annually to ensure its continued suitability, adequacy, and effectiveness.